Reply to Every Review
89 percent of people expect owners to respond. Most owners do not. Easy win.
BrightLocal's 2026 survey found 89 percent of consumers expect a reply, and 80 percent are likely to use a business that replies to all reviews. Only 19 percent expect it the same day, but 81 percent expect it within a week.
Thank good reviews by name and mention what you did. Answer bad ones calmly and offer to fix it offline.
Goes deeper in the course: Get Real Reviews Without Breaking the Rules.
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The whole course, then a fresh tip every day after. Short enough to read with your coffee.